Terms and Conditions
GENERAL PARTICIPATION, TRAVEL AND CONTRACTUAL TERMS AND CONDITIONS of the Mammut Alpine School (MAS)
These General Terms and Conditions (T&Cs) apply subject to any contradictory written agreement and subject to any contradictory contractual terms and conditions according to the individual travel brochure for our package tour contracts.
2. Registration/Conclusion of the Contract
Registrations must be made using the official registration form (electronic or the tear-out form in the brochures). Upon registration, the General Terms and Conditions form part of the contract between the participant and the organizer, Mammut Alpine School, hereafter referred to as MAS. Registration is binding. We will send written confirmation on receipt of your registration.
By registering, participants state that they meet the requirements for taking part in the trip and for the tours. The detailed program specifies the physical requirements and the daily walking times. If a participant does not have the required physical condition, and if this results in additional costs being incurred during the trip, the participant shall be obliged to refund these costs. Participants must be at least 18 years old. Young people aged 16 or older may take part only if accompanied by an adult.
Equipment complying with the EC standard is also required.
4. Minimum Number of Participants
If a minimum number of participants is required for a trip to take place and this is stated in the detailed program, if this number of participants is not reached, the participant will be notified of cancellation no later than 8 weeks before the start of the trip.
MAS places particular emphasis on a positive group experience. This requires each participant to show tolerance, adaptability and understanding for the different abilities present within a difficulty level. MAS reserves the right to exclude from a course or tour any participant who fails to integrate in the group, with no entitlement to a refund.
By registering for a trip, participants state that they have sufficient insurance coverage. As well as comprehensive accident and health insurance which is also fully valid for this trip (including risks in mountain terrain, recovery and rescue costs), insurance covering cancellation of travel and individual return travel costs is mandatory. Participants are responsible for arranging their own insurance.
7. Program/Program Amendments
We will inform you as soon as possible of any program amendments that become apparent before the trip. Program amendments on site are unlikely; nevertheless, this right is reserved with no liability for compensation. This applies in particular to amendments required due to weather and other unforeseeable events. In particular, no guarantee of reaching planned summits can be provided.
The price calculation is based on the exchange rates and prices on the publication date of the program. Price increases are not envisaged; nevertheless this right is explicitly reserved. In particular, a price increase would be anticipated in the following situations: increase in transportation costs, including fuel costs, increase in fees for specific services such as landing charges and airport charges, or a change in the exchange rates applying to the package tour.
9. Payment Terms
On receipt of confirmation of registration and the invoice, we shall await your payments according to the details stated on the invoice. In the event of any delay in payment of invoices, MAS shall be entitled to reject the participant's registration and invoice additional costs. In the case of payments made by credit card, the price will be debited automatically from the credit card. If payment cannot be collected from the specified credit card account as a result of insufficient coverage, MAS shall be entitled to invoice an additional processing fee of CHF 20.00.
10. Cancellation of a Trip
10.1 Cancellation of a trip by MAS
If the minimum number of participants (see Figure 4 above) is not reached, MAS may cancel a trip up to eight weeks before the start date. The entire amount paid in advance will be refunded immediately, to the exclusion, however, of any claims for damages in the sense of Article 11 of the law on package tours (Pauschalreisegesetz). If MAS is forced to cancel a trip for compelling reasons (civil disturbances, force majeure, etc.), Article 10 of the law on package tours (Pauschalreisegesetz) shall apply to the exclusion of compensation for non-fulfillment.
10.2 Cancellation of a trip by the participant
If you decide to cancel a trip, you must notify MAS accordingly by registered letter. The calculation shall be based on the arrival of the letter; in the case of Saturdays, Sundays and national holidays, the next working day shall apply. In the case of registrations and withdrawals for any reason, whether situations involving fault or otherwise:
Up to 121 days before the start of the course: CHF 200.00 processing fee
100 to 120 days before the start of the course: 25% of the package price
61 to 99 days before the start of the course: 50% of the package price
43 to 60 days before the start of the course: 80% of the package price
0 to 42 days before the start of the course: 100% of the package price
Unless otherwise stated in the program, flights in all programs are Economy Class.
The law on package tours (Pauschalreisegesetz) shall apply. Any complaints must be submitted no later than 5 days after the end of the trip.
In principle, participation in the trekking and expedition tours is entirely at your own risk. We act as the organizer and intermediary and explicitly reject any liability for events such as accidents, illness, losses, damage to property, delays and any other irregularities for which no blame is attributable to us or our local service providers. Consequential damages arising from any unforeseen event for which no blame is attributable to us shall be borne by the participant. MAS' liability is excluded for slight negligence, fault on the part of the participant, third-party fault and force majeure.
In the case of air travel, the provisions of the international convention shall apply, including the limitations contained therein on compensation for damages for non-fulfillment or insufficient fulfillment of contracts.
In all cases, our liability is limited to twice the package price, with the exception of damages attributable to deliberate actions or gross negligence.
14. Photographic Material
Our mountain guides and hiking leaders often take photographs during tours and, from time to time, participants send us photographic materials after a tour. Participants state their agreement to the use of these images for the MAS photo gallery and advertising materials (e.g. brochures, website, flyers).
15. Data Protection
MAS uses customer data for the purposes of processing registrations and for sending its own catalogs and newsletters. Customer data will also be forwarded to the relevant tour leaders and group members for organizational purposes. Customers who do not agree to their data being forwarded to the other participants must state this in their registration.
16. Applicable Law and Place of Jurisdiction
Swiss law applies exclusively to the contractual relationship agreed between the participant and MAS. The place of jurisdiction is Lenzburg.
We are a member of the Guarantee Fund of the Swiss travel industry. This allows us to guarantee the sums paid in connection with package tour bookings.